Privacy Policy

Effective Date: September 23, 2025

MobayStayz ("we," "our," or "us") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a reservation, or use our vacation rental services in Montego Bay, Jamaica.

By using our website or booking accommodations with us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

Contact Information

Full name
Email address
Phone number

Booking Information

Check-in and check-out dates
Number of guests
Accommodation preferences
Special requests

Payment Information

Billing details and payment method information (processed securely through third-party payment providers)

Communications

Messages, inquiries, feedback, or support requests submitted through our website, email, or contact forms.

We may also collect non-personal information such as browser type, device information, IP address, pages visited, and website usage data.

2. How We Collect Information

We collect information in the following ways:

Directly from you when you fill out forms, make bookings, or contact us.
Automatically through cookies and tracking technologies when you use our website.
From third-party service providers such as payment processors, booking platforms, and analytics tools.

3. How We Use Your Information

We use your information to:

Process and manage reservations and payments.
Communicate with you regarding your bookings, inquiries, account, or customer support requests.
Send reservation confirmations, check-in instructions, important updates, and other information related to your stay.
Improve our website, services, and overall guest experience by analyzing website usage and guest feedback.
Comply with legal obligations, prevent fraud, protect our rights, and resolve disputes.
Send promotional offers, special discounts, or marketing communications if you have opted in. You may unsubscribe at any time.

4. Sharing of Personal Information

We do not sell or rent your personal information.

We may share your information with:

Payment processors for secure payment handling.
Booking platforms and reservation management systems.
Technical service providers (website hosting, analytics, support tools).
Legal authorities if required by law or legal process.
Professional advisers where necessary to protect legal rights.

All third parties are required to protect your information and use it only for the services they provide to us.

We may also share aggregated or anonymized data that does not identify you personally.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality.
Remember user preferences.
Analyze website traffic and performance.
Enhance user experience.

You may disable cookies through your browser settings, but some features of the site may not function properly.

6. Data Retention

We retain your personal data only as long as necessary to:

Fulfill your booking and provide services.
Comply with legal, tax, and accounting obligations.
Resolve disputes and enforce agreements.

After this period, your data is securely deleted or anonymized.

7. Your Privacy Rights

You have the right to:

Access your personal data.
Request corrections or updates.
Request deletion of your data (where legally permitted).
Opt out of marketing communications at any time.

To exercise these rights, contact us using the details below.

8. Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from children under 18. If we become aware of such data, we will delete it promptly.

9. Website Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services means you accept the updated policy.

12. Scope of This Policy

This Privacy Policy applies only to information collected through MobayStayz websites and online services. It does not apply to offline interactions or third-party websites.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

MobayStayz
Email: Reservationsfraserisland@gmail.com